K9Win Privacy Policy

Introduction

K9Win (https://k9win.lc) is a trusted online gaming platform committed to delivering the best entertainment experience for players in Bangladesh and South Asia. Our Privacy Policy is the key document that clearly outlines what we do with your data, how we store it, and when we use it.

By registering on our platform, you are considered to have agreed to this Privacy Policy. Please read it carefully. If you have any questions, contact our support team.

What Types of Information We Collect

When you register or use our services on K9Win, we may collect the following information:

• Identity Information: Full name, date of birth, national ID number, or passport number.
• Contact Information: Email address, phone number, and home address.
• Financial Information: Bank account or mobile banking (bKash/Nagad) details — used solely for processing transactions.
• Usage Information: Login time, game history, bet amounts, and win/loss records.
• Device & Technical Information: IP address, browser type, operating system, and cookies data.
• Verification Documents: Photo ID or selfie as part of the KYC process.

We only collect information that is necessary for the proper operation of our services. No excessive or irrelevant data is collected.

Purpose of Data Use

K9Win uses your personal information for the following purposes:

• To create your account and complete identity verification (KYC).
• To process all financial transactions, including deposits and withdrawals.
• To provide customer support and technical assistance.
• To prevent fraud, money laundering, and illegal activities.
• To send you promotional offers and bonuses tailored to your preferences — with your consent.
• To improve the platform experience and test new features.
• To meet legal obligations and satisfy regulatory requirements.

Cookies & Tracking

K9Win uses cookies on its website to enhance your experience. Cookies are small text files stored in your browser. We use the following types of cookies:

• Essential Cookies: Essential for the site's core functionality and cannot be disabled.
• Performance Cookies: To analyze how users navigate the site.
• Functionality Cookies: To remember your preferences and settings.
• Marketing Cookies: To show you relevant ads based on your interests — only with your consent.

You can manage or delete cookies at any time through your browser settings.

Sharing Information with Third Parties

K9Win does not sell your information. However, in certain circumstances, data may be shared with trusted partners:

• Payment Providers: With bKash, Nagad, or banking partners to complete transactions.
• Technology Partners: To ensure platform maintenance and security.
• Legal Authorities: Upon a valid court order or lawful request from a regulatory authority.
• Anti-Fraud Services: To detect and prevent fraudulent activity.

All third-party partners comply with K9Win's strict privacy policy and are not permitted to use your data for their own purposes.

Data Retention Period

We retain your data for as long as your account is active and, after you stop using our services, for as long as legally required.

• Financial transaction records are generally retained for 5–7 years.
• Personal data may be retained for up to 2 years after account closure.
• In the case of legal disputes, relevant data is retained until the matter is resolved.

Your Rights

Every K9Win member has the following rights:

• Right to Know: You can find out exactly what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or incomplete information.
• Right to Erasure: You can request that your data be deleted under certain conditions.
• Right to Restrict Processing: You have control over how your data is used.
• Right to Withdraw Consent: You can opt out of marketing communications at any time.

To exercise any of these rights, please contact our support team.

Protection of Minors

K9Win strictly prohibits registration by anyone under the age of 18. We do not knowingly collect information from minors. If we become aware that a minor has created an account, that account and all associated data will be deleted immediately. If a parent or guardian suspects their child is using this platform, please contact us.

Changes to the Privacy Policy

K9Win reserves the right to update this Privacy Policy at any time. For significant changes, we will notify you by email or through the platform. Continued use of the platform after any changes constitutes your acceptance of the updated policy.

The date of the most recent update will always be noted at the top of this page. We recommend reviewing this page regularly.